The Discovery Platform provides multiple ways to keep you connected with support technicians, data scientists, and analysts so you can keep your business moving forward.
The Help Center provides assistance with installing, configuring and troubleshooting, among other things. You can even schedule a session with a Data Scientist should you need it. You must first be registered with the Help Center in order to access it. (Review how to register with the Help Center here.)
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The Help Center is directly accessible on the platform by clicking on the ? at the top right of your home screen, then clicking Contact Support. Fill out a ticket with your help request and you should receive a response within 4-24 hours at most. This page also accesses the Documentation Portal which provides information on all aspects of the Platform.
Slack Once your organization is registered into the platform you can get access to your own Slack channel for communicating with CoreLogic support.
Email Please contact us any time at customersupport@discoveryplatform.atlassian.net
Click on the link Discovery Platform Releases to register for email updates on the platform.
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D1b - One of the best ways to keep informed on the latest platform information is through our release notes. Release notes are emailed out every few weeks with each updated version of the platform.
Any user invited to the platform is automatically added to the Release Notes diffusion list.
The Release Notes will come from communication@cldiscoveryplatform.com.
You can unsubscribe from this list with the link available at the end of each email.
You can send the email link to any of your colleagues or stakeholders if they are interested in receiving the release notes.
You can find more news and insights on CoreLogic’s website: The CoreLogic® Discovery Platform™ - CoreLogic® orDiscovery Platform | LinkedIn.
If you or someone in your organization would like to subscribe to the latest release notes:
Click on the link: Discovery Platform Releases
Complete the form and hit Subscribe to begin receiving release notes. You can unsubscribe at any time.
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